Dave –

I sincerely appreciate your phone message and I apologize for calling after hours – in the past Mike has been around about that time.   I went on the Internet and was using “*******” as my password so I couldn’t get in and then I called and both mail boxes were full  and then my Vision Tracks wasn’t working – I put all three together and did a little panic routine!  My correct password is “*****” which I found on another computer, Ray called and said you were still around and than Mike called me the very next day!  Tonight it works again!!!  All is well !!!

I have been meaning to write you for several months but I just haven’t followed through.  Me and Trax have gone round and round over a variety of things and through it all I always felt you would come through for us and you did.  I want to say thank you.  I truly understand that you and Trax have had some very difficult issues to work through and even though you may have not done as I wanted you always had integrity. It would have been so easy for  you to dismiss a small store like ours and you didn’t.. That truly says a lot to me about you and your company.

I know you understand that being a smaller business in today’s world- especially in a fast changing business like furniture, it is about finding new ways to conduct business and survive.  I know that Trax has made a SIGNIFICANT impact on how I look at our sales floor.  How much traffic do I drive through the door for my sales staff and are they using those opportunities wisely?  As professional sales people they should be held accountable for their performance and until Trax I was lost.  We may not get the buy in and the IGE that I want everyday, but we are always working toward the goal of improving.  Traffic count, closing ration and average sale have become part of our vocabulary and everyone knows what is expected – now I just need to figure out consequences!!

Thank you for making Trax and giving me the opportunity to learn from it – of all the sales training, performance groups and seminars I have attended, none come close to Trax.  Trax is something I can use immediately to improve my understanding of what is going on, on our sales floor by using numbers – not hearsay.

Best of luck and thanks again,

Mark