World Class Retailing

March 11^th - 12^th

Las Vegas

Retail is constantly changing. What worked yesterday may not work today. How do you stay on target? Where do you learn the systems and techniques that will provide you with sustained growth and the tools to take your business to the next level of performance?

The Friedman Group, the largest and most sought-after retail consulting and training organization in the world, will be presenting a series of 2-day workshops to introduce owners and senior executives to today’s most advanced, high performance retailing techniques. Based on the world’s #1 retail sales and management system, this executive-level perspective on retailing will show you how to maximize the performance of your sales team and stores and uncover what it takes to become a world class retailer!

DAY 1 - SALES HIGHLIGHTS

·         How to assess a customer’s shopping profile and engage them in comfortable conversations that result in more sales

·         How the Quick Tour establishes value in shopping at your store and differentiates you from competitors

·         Why people buy, how to match your merchandise to their desires and routinely add on to the sale

·         How to handle customer concerns or objections and comfortably close the sale – today!

·         Building loyalty: the long-lost art of customer appreciation and building customers for life

DAY 2 - MANAGEMENT HIGHLIGHTS

·         How managers can improve the quantity and quality of everyone’s sales

·         Setting standards of behavior that will make you famous for great customer service

·         Correctly setting and hitting sales goals

·         Holding everyone accountable for their sales performance

·         The most important coaching steps for developing great salespeople

·         How to get owners/managers running their stores, instead of their stores running them

Space is limited. Don’t miss the opportunity to attend, call today!

Special Savings...............a $595 value for only $295

Special Offer for Trax Clients - Sign up for World Class and receive TraxWerx, the Companion How-To Guide for getting maximum results from your Trax system. A $495 value, yours free when you attend this 2-Day event!

To reserve your seats or for more info, call Andrea Zilkowski at (305) 879-1100

The Friedman Group was founded in 1980 by Harry J. Friedman to provide retailers with reality-based methodologies for developing high-performance stores that exceed expectations. The Friedman Group is recognized as retail’s premier provider of sales and service-focused systems with a singular focus: deliver sales increases.

Learning from and contributing to some of the freshest and most successful names in retail has allowed The Friedman Group to develop and continuously improve the most inventive and most widely used retail sales and management systems in use today. As a result of having worked on more sales floors than any retailer could ever have the opportunity to even see, we are able to provide a unique perspective on what it takes to create a shopping experience that delivers more sales. And more importantly, we know how to transfer that ability to you and your staff.

Over the past 26 years, The Friedman Group has trained more than half a million retailers - ranging from small independents to large multi-national chains. The Friedman Group's expert trainers, consultants and business improvement specialists have delivered millions of dollars in sales improvements to retailers just like you. Our retail training programs provide an affordable way to systematically train and manage your people to develop highly productive sales floors and maintain superior customer service standards that get results. For more information on our products and services, please visit our website www.thefriedmangroup.com.

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