Visual Proof  Initial Layout and getting prepared before you install.  Please read and make sure you understand the first three paragraphs.  Before you begin this installation, please call (713) 466.7177 if you have any questions.

If before or after business hours please call:

Brianda Cell 832.713.1286

Dave Cell 713.854.7706

• Place the Visual Proof Controller (TRAX computer) in the same vicinity as the router.  If you are using the customers existing camera system please place the TRAX Visual Proof Controller next to their existing DVR.
• Make sure the box is installed horizontally and the red and green lights are pointed into the store and the plastic lens is pointing across the entry towards the reflective material or for wider entrances over 10 feet the included second black box. 
• The correct procedure of instillation is as follows.  #1. Connect the Visual Proof Controller to the internet.  #2. Call TRAX (713) 466.7177 and let us verify that the internet connection is solid.  #3. Run the wiring into the ceiling for the camera and traffic counter.  #4.  Before mounting the counter on the door frame make sure the system is connected and you can align the counter with the reflector or reflector box.  #5.  After you have aligned the lenses (two solid green lights and the red light turns off for four seconds when you pass your hand in front (moving into store) and can hear a beep from the counter, then mount the counter to the door frame as described below.

• The top of the counter and the top of the reflective material should be installed at 60 inches to remove counts from small children running back and forth.)  This will put the actual beams at 58 and ½ inches and catches most adults and insures accuracy.
• The reflective strip is approximately 2 inches by 3 1/2 inches and should be mounted vertically on the door frame so the top of the 2 inch strip is exactly 60 inches high off the floor.  Only a 1 inch diameter circle is required to have solid alignment but we provide the extra material to insure the best possible beam reflection.  If you have extra material over hanging on the door frame, trim this so it is neatly flush with the edge and place the additional material on the opposite side of the cut reflector on the frame.
• The traffic counter should be mounted on the hinge side of the doorframe (if single door entrance) and part of the back of the counter should be exposed so you can easily adjust the alignment screw (knob on back of counter).  Please notice the picture above displays the counter and is mounted so that part of the device is exposed so you will have access to the alignment adjusting thumb set screw and the RJ-12 port and can easily plug in the communication cable.  Sometimes a metal door frame has less than one inch of metal to mount the device and this is fine as long as you can securely tighten the top and bottom screws through the mounting bracket into the door frame securing the device.   This is a line of sight device and the only requirement is that the reflector and the counter maintain clear visibility of one another.
• The wiring should be hidden inside the door frame above the ceiling (if possible) or through wire mold or conduit, and run to the provided Visual Proof Controller.   Do not run the wire over any lighting boxes or electrical ballast boxes.  And we have found that using push rods for laying the cable makes this job very easy (these are available at Home Depot for around 30-40 dollars and are a good investment for any ceiling or cable running issue.
• The traffic Counter connects to the Mux Box then the Mux Box connects to the VP Controller.   We have provided this cable for plug and play connection.  IMPORTANT... do not leave the site until you have verified that the camera is pointing at the entrance and is viewing people as they break the beam.  Please call 713.466.7177 so we can connect and verify that all is correctly installed before you leave.
• 
• The counter has a door chime located in the Controller, that only goes off when a customer enters (not when they leave).  The Mux box should be installed at the Controller that is located at the internet hub, hopefully in the back of the store and not in the sales area.  We have found that if installed in the sales area this will have a greater chance of failure because sales staff are prone to accidentally unplug the system.  The further from the sales area the better. 
• The Modified CAT5 line (three pair) is then connected with the pre-terminated RJ-12 connection which plugs into any port on the Mux box (black the size of a square cell phone). 

• This also provides power to the counter at the front door and a serial connection to the existing customers PC (Standard RS-232 Serial Connection). 
• When completed always leave the loop back tester at the store in a TRAX file with the manuals so they can be referred to in the future.  Leave all extra equipment and instruction manuals with store manager and ask that they save in a safe and permanent file or location.
• The standard traffic counter (installations at entrances of 10 feet widths or less will have a reflective tape with a peel off back.  The top of this tape and the top of the counter should be placed at exactly 60 inches from the floor.  The 2" reflective tape can be cut so it conforms to any entrance.  IE: an entrance with a one inch step frame at different levels.  A good tip is to not permanently secure the tape until the counter has been aligned.  Use a piece of scotch tape first then peel off back of tape after you see the red light and two solid green lights and have heard a beep when you pass your hand in front of the counter.
• If you must install the counter on a wall please know that you will need to align the counter after the unit is installed.  This can easily be accomplished by shimming the angle to the proper alignment so that you have two green lights and one red light.
• The system has the ability to have a four second delay (counts a family of five as one count) or can count each person separately.  Most customers have us program the four second delay before we send the unit.  To test proper alignment after installation is complete hold you hand in front of the counter so the two green lights go out.  Then slowly move your hand into the store.  You will see the green lights flicker back on then the red light will go off for four seconds then turn back on.  You will also hear the beeper make a short beep.  This means that your counter has counted one entry.  The beep can be turned off and let the customer know that the beeper only goes off when people enter, not when they exit.
• The final test to insure that the counter is perfect is to #1 place your hand in front of the counter for two seconds (green lights will turn off.  #2.  Move your hand slowly into the store (in the direction of a customer entering).  You will notice the green lights flickering back on then the red light will go off for 4 seconds and turn back on.  You will also hear the beep from the Mux box.  Your counter is now aligned properly and will begin counting customers.

Please call 713-466-7177 or 713-466-4148 if you have any questions.

1.       AC Adapter Output: 7.5 Volt 300mA

2.      9 Pin Serial Cable 4 ft.

3.      Serial Interface MUX Box.  About the size of a cell phone.   

4.      Software (installed by TRAX online) before or during installation

5.      125 ft. Modified CAT 5 (three pair) Cable Terminated with RJ-12 (six wire/three pair) connections

7.      Beam Unit 

Included is an accessory packet containing the following.  (Items  Not Pictured)

1.      4 #10 x 1 3/16 Screws with Plastic Anchors

2.      1 Allen Wrench 6 - 32

3.      1 Reflective Strip Sticker 2 x 3 1/4 

4.      9 Pin Serial Loop Back Tester

Note:  The Serial Interface has three inputs.  This device is designed to connect three individual entrances to the same system.  Each port performs the same function and are not beam unit specific.  In a standard one entry configuration the cable may be plugged into any of the three.

 Please note that the Modified CAT5 line will be completely hidden from view in the door frame.

#2.  The camera should be installed in the ceiling at a 75-90 degree angle from the front door and (most importantly) not directly pointing at the front door.  This is important because you do not want to be viewing the sun reflecting off windshields in the parking lot or sunlight off the concrete in front of the store outside. 

#3.  Please confirm which way customers turn into the store (typically away from the sales area) and the camera should not be closer than 12-15 feet from the front door, (you need a full field of view of the entire entryway inside the store)  The camera takes the picture 1.5 seconds after the customer walks in so we can see the entire family, so make sure you can still catch the really fast customers walking in at a trot.

Sample of a poor installation.  This is too close to the door.  If the customer goes fast you will miss them completely.  Also there is too much sunlight.  This installation should be back approximately 12-15 feet from the front door and the camera should be closer to the glass windows and pointing more into the store.  The ideal is a 90 degree profile of the customer.  Not a frontal view.  If sunlight is bouncing off a windshield picture will be diluted.  A perfect install is when you can only see the door in the edge of the picture and you can not see outside the store through the front door at all.  The picture is taken 1 seconds after the customer walks through the beam, so we recommend that the camera be pointing about 6-8 feet into the store.

Special Note and Camera Location Option...  If you have direct sunlight coming into the store the counter should be installed so the camera is mounted on the same wall as the doors and you are capturing an extreme profile.  If you are installing in a mall or location that has no sunlight at the entrance then mount face forward.  It is also important to note that most customers turn right so try to mount the camera on the right side of the doorway if you have the option.  The goal is to be able to identify if the person walking in is an employee, the mail man or a new potential customer.

Please note that you can barely see the customer who just entered on the left.

                    POOR INSTALL                                                GOOD INSTALL

(Very dark because pointing at the front door.)              (    Same store after correction)

                   POOR INSTALL                                                       GOOD INSTALL

                 Too Much back light                                                     Perfect Installation

Visual Proof installation instructions

SYSTEM REQUIREMENTS

Ethernet connection to the internet

There are 6 steps to install and test the VP system in a client’s location:

• Cabling

• Install the camera
• Install the controller
• Network connections
• Set up and focus the camera
• System test

INSTALLATION KIT

Each Visual Proof system should be shipped with the following equipment:

• Visual Proof controller (Proprietary Linux System 80 GB HD, Dual Core Processor)
• Camera body (Sony infrared 100' auto focus (best installed between 12 and 20 feet from front door))
• Camera mounting kit
• Power cable
• Camera power supply
• TRAX  Muxboard

You will need certain equipment, depending on the location:

To install the camera:

• Drill
• Phillips screwdriver
• Drywall screws or wall anchors
• Cable ties
• Wire stripper
• Siamese Cable (dual cable with power supply to camera and Coax for camera transmission)
• Additional RG-59 or RG-6 (In some cables, there is an aluminum or aluminized Mylar outer conductor.  When this is used, be sure to connect to the copper trace wire)
• Additional BNC connectors for video cables
• Crimping tool for BNC connectors
• Volt meter

To set up and focus the camera

• Portable TV or access to a TV
• Short RCA cable with RCA to BNC adapter
• Neutral-density filter
• Extension cord

For cabling:

• Ladders
• Flashlight
• Throw line (something strong like masons twine)
• Tennis ball or throw weight.
• Electrical tape
• Coat hanger or grabber to retrieve the line.
• Fish tape to pull cable down through walls

To install the controller:

• Power strip
• 5-port network hub or switch
• 3-4 network cables
• 1 crossover cable
• USB to network cable adapter
• Door switch simulator

INSPECT THE SITE BEFORE STARTING THE INSTALLATION:

CAMERA LOCATION:

• Where is the door?
• How high is the ceiling?
• Is it a hanging ceiling?
• Do people come in straight or at an angle?
• If the door faces east or west, how severe is morning or afternoon sunshine glare?
• Is the camera out of reach of customers or employees?

CONTROLLER LOCATION

In practice, a good place for the controller is near to the client’s computer that is taking the inputs from the door sensors. 

• You do NOT need space for a monitor and keyboard!
• You DO need 2” of ventilation space in back and on both sides.
• You need an  AC outlet. 
• You need a connection to the client’s network.  If a cable or connection is not readily available, you can share a connection with a nearby PC that is connected to the network. 
• The cables from the door sensor have to be able to reach the controller.  They will plug into the Modified Multiplexer so that the signal goes to the controller as well as the counter.  

After all of this has been prepared, then you can start the installation itself.

CABLING

Running cable is a straightforward process.  You only need to remember that you have to run the video cable AND the power cable.  The easiest way is to tape the ends of the two together and run them as a single cable.   Do not use a cable tie to join the two cables.  It will snag as you run the cable.  The various components are connected as indicated below:

CAMERA INSTALLATION

You can mount the camera base right-side up, upside down, or sideways.  In the last few steps you can adjust the orientation of the image in the controller software to get right-side up images.

AGC – Automatic Gain Control

BNC Connector – to connect to the video cable.

Screw the lens directly to the camera. 

You want to install the camera base 10-25’ from the door entrance.  Position it so the camera gets a shot of the customers’ faces if possible.  If there is a potential for morning or afternoon glare, move the camera to the side to a 60-90–degree angle from the door.

Attach the camera Mounting kit. 

Most locations will have ordinary hanging ceilings with foam ceiling tiles.   In these cases you use the strip attachment. 

You can use the extension as needed.

(Assembled camera and ceiling mount)

If the store does not have a hanging ceiling you will have to get creative.  The mounting kit includes a plate for mounting on a wall or plaster ceiling. 

Next, connect the camera power cable. 

INSTALL THE CONTROLLER

In a perfect world, you will have several AC outlets and a network connection at your disposal.  In reality, you will probably need the power strip and the hub.  You may want to check with the IT department or Internet Service Provider (ISP) to confirm that using a hub will not disrupt the network.

Position the controller so that it has about 2 inches of space around the sides for ventilation.   Remember that you do not need a monitor or keyboard for this controller so any convenient shelf space will do, as long as you can reach a source of AC power and a network connection.

Plug in the video cable to the top BNC connector on the back of the controller. 

NETWORK CONNECTIONS 

GRAPHIC OR PICTURE OF HUB INSTALL

If you do not have a network connection available, you can share one with another PC that does have the connection. 

Take the existing network cable from the back of the client’s PC and connect it to the hub.  Connect a network cable from the hub to the client’s PC.  Connect a second network cable from the hub to the controller.  Plug the hub’s power supply into the power strip or AC outlet.  MAKE SURE THE CLIENT’S PC CAN STILL ACCESS THE NETWORK. 

SYSTEM TEST

Hardware:

Plug in the hub and make sure it has a power-on LED.  Plug in the Muxboard and make sure it has a power-on LED. Connect the power cable to the controller and plug it into the power strip.  You do not have to push the power button on the controller.  The power LED and the Red, Blue, orange disk drive LED on the controller should light.  If it does not, check the power cables to the power strip and make sure the power strip is plugged in and turned on.  

Look at the hub and confirm that it is working.  (update this when we have the hub on hand) 

The object is to find the Visual Proof controller on the network. 

The easiest way is to connect a laptop to the network at the hub with a network cable.  The next-best way is to use the client’s PC that is plugged into the hub.  

To find the VisualProof controller, to click on My Network Places,

 then Search, then enter “Visualproof” (no spaces) and Enter. 

You should find this icon:

If you cannot find it, you will have call traxsales 713-466-7177, 713-854-7706

Double-click on the VisualProof icon.

Open the  set-up folder: 

You should get something like this:

Open the  set-up folder . It will come up in your web browser.

u should see the camera image.  Note if the image needs to be rotated to be right-side up.  If you do not have a picture, see the Troubleshooting section. Close this window. 

Click on     Site 

Click on  Network this information is provide to IT

Click on    Entrances is ready Setup

 It’s Miller time.

TROUBLESHOOTING SECTION:

For the problems listed, check each item on the checklist.  If all items have been checked and the problem is still present, call tech support. 

NO CAMERA IMAGE

• Check power and video connections. 

CONTROLLER DOES NOT BOOT.

• Check power cord connection.
• Check power strip connection.
• Confirm power strip is on.
• Press power button on front of panel. 

BLURRED IMAGE AT DIFFERENT TIMES OF THE DAY.

• Repeat focus procedure.

WASHED OUT IMAGE WHEN IN DIRECT SUNLIGHT.

• Reposition camera.  Repeat focus procedure.

NO PICTURES APPEAR IN CONTROLLER.

If screen is BLUE, no video signal is being received.

• Check that video cable is plugged into top BNC socket on the back of the controller is correct Number #1. 

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