| Step 1: |
Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Simply
select the button titled Click Here to start
session.
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| Step 2: |
Click the
Start
button and
follow
instructions
given by
your support
team member. |
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| Step 3: |
You
will have to download a small applet that will allow us
control. With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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Step 4:
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You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
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