If you do not have traffic counts on the web and want to try a few simple things these are our suggestions.

1.      Restart the computer first.  And wait until the 10 minutes after the top of the hour. (that’s when the scheduler runs on its own)

a.       What this will do is to insure that the system scheduler is running because it loads when windows starts.

b.      It will also clear any errors that you see or that you might not, such as loss of internet or just other connectivity issues.

2.       Call the showroom and insure that the counter has lights and the status of the lights.  The lights at the front door counter should be illuminated and have 2 green lights and 1 red light lit.  If the green lights are flickering or one is out, please adjust the alignment of the counter by turning the set screw on the back of the unit one way or another until both green lights are strong and steady. If the counter has no lights please insure that you have solid connections from  the Mux box.  Please see next paragraph.

3.       If the counter at the front door doesn’t have lights please instruct someone to go to the pc where the TRAX system is installed to and find the MUX box.  It will be the size of a cigarette pack, black, and should have a TRAXsales identification sticker on it.  Once it has been found see if the red light is illuminated if it isn’t see if the power pack is plugged in.  If it is then you should call us to go any further. 888-646-5462

This is a basic do it yourself fix if you have tried all of the above and still don’t get any counts online please give us a call.  And by the way thanks for attempting to help by doing these simple things.  You would be surprised to see that the hardest of problems might have the simplest solution.

Thanks again,

Traxsales Tech Team

888-646-5462

support@traxsales.com